Privacy & Cookies Policy
Last updated: 18 October 2026
1. Who we are
This website is run by Tilted Heads Ltd (“we”, “us”, “our”), a company registered in England and Wales, company number 17461096. Our registered office is 66 Paul Street, London, England, EC2A 4NA.
We are the “controller” of the personal information described in this policy, meaning we decide how and why it is used. You can contact us about anything in this policy at hello@tiltedheads.com.
2. What information we collect
When you use our contact form, we collect the information you enter: your first name, last name, email address, and the content of your message. Please don’t include sensitive information (such as health details) in your message unless it’s necessary.
When you email us directly, we keep the email and your address, along with anything else you choose to share.
When you visit the website, our hosting platform may automatically receive technical information such as your IP address, browser type, device, and pages visited. See sections 6 and 7.
3. How and why we use your information
To read and respond to your enquiry and discuss possible work
Information used: name, email, message
Lawful basis (UK GDPR): taking steps at your request before entering a contract, or our legitimate interests in running our business and replying to enquiries
To keep a record of enquiries and client communications
Information used: name, email, message
Lawful basis: legitimate interests (keeping business records)
To occasionally contact businesses about our services, where relevant
Information used: name, email
Lawful basis: legitimate interests (promoting our services to business contacts), always with an easy way to opt out
To keep the website secure and working
Information used: technical data
Lawful basis: legitimate interests
To meet legal, accounting, or regulatory obligations
Information used: relevant records
Lawful basis: legal obligation
We do not sell your personal information, and we do not use it for automated decision-making or profiling.
4. Contacting you with updates
If you have enquired about our work, we may from time to time get in touch about our services where we think it is relevant to you or your business. Every such message will include a simple way to opt out, and if you tell us you don’t want to hear from us, we will stop. If you are an individual (for example, a sole trader), we will only send you marketing where you have agreed to it or where the law otherwise allows it.
You can opt out at any time by emailing hello@tiltedheads.com.
5. How long we keep your information
We keep enquiry details for up to 24 months from our last contact with you, then delete them. If you become a client, we keep relevant records for as long as the working relationship lasts and for the period needed for legal, tax, and accounting purposes (typically up to six years after the end of the contract). We may delete your information sooner if you ask us to.
6. Who we share your information with
We use trusted service providers who handle information on our behalf, only as needed to run our business:
Google (Gmail / Google Workspace): receives and stores the emails generated by the contact form and your direct emails.
Framer: provides and hosts our website, including its fonts, images and video, and our form tool. It may process technical data about visitors and store form submissions on our behalf.
We may also share information where required by law, or with professional advisers (such as accountants or lawyers) where needed. We do not share your details with anyone else for their own marketing.
7. Cookies
Cookies are small files that a website stores on your device. Our website platform (Framer) may use cookies or similar technologies that are strictly necessary to deliver the site securely and make it work properly. These don’t require your consent.
The fonts, images and video on our site are hosted by Framer, and we do not embed third-party content that sets cookies. We do not use analytics, advertising or social media cookies or tools. If we add any, we will ask for your consent first and update this policy.
You can also control or delete cookies through your browser settings.
8. Transfers outside the UK
Some of our providers (including Google and Framer) may process data outside the UK, including in the United States and the EU. Where they do, we rely on safeguards recognised under UK law, such as the UK-US data bridge, adequacy regulations, or standard contractual clauses (the UK addendum / IDTA), so that your information remains protected.
9. Your rights
Under UK data protection law, you have the right to:
be told how your information is used (this policy)
access the personal information we hold about you
have inaccurate information corrected
ask us to delete your information
ask us to restrict how we use it
object to our use of it, including for direct marketing (which we will always honour)
receive certain information in a portable format
To use any of these rights, email hello@tiltedheads.com. We will respond within one month. We may need to confirm your identity first.
10. Complaints
If you are unhappy with how we have handled your information, please contact us first at hello@tiltedheads.com so we can try to put it right. We will acknowledge your complaint promptly and keep you informed of what we are doing about it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
11. Security
We use reasonable technical and organisational measures to protect your information, including relying on secure, access-controlled services. No online system is completely secure, so please take care about what you send.
12. Visitors from outside the UK
We work with clients worldwide. By contacting us, you understand that your information will be handled in the UK and by the providers listed above, in line with this policy. If you are in the EU or elsewhere, you still have the rights listed above, and we will honour them.
13. Changes to this policy
We may update this policy as our site or services change (for example, if we add analytics, a newsletter or embedded content from other providers). The latest version will always be on this page, with the date at the top.
